**Job Title: CSR/Dispatch Lead**

**Job Description:**

We are seeking a dynamic and highly motivated CSR/Dispatch Lead to join our thriving team. In this pivotal role, you will be responsible for overseeing our customer service and dispatch operations, ensuring seamless coordination and exceptional service delivery. As a leader, you will play a crucial role in driving customer satisfaction, optimizing processes, and leading a team towards excellence.

**Key Responsibilities:**

- Supervise and mentor a team of customer service representatives and dispatchers, providing guidance and support as needed to achieve departmental goals.
- Coordinate and manage the dispatch of services, ensuring prompt and efficient delivery aligned with customer expectations.
- Develop and implement efficient systems and processes to enhance customer service and dispatch operations.
- Monitor and assess team performance, providing constructive feedback and proposing improvements where necessary.
- Serve as the primary point of contact for escalated customer issues, resolving them with a customer-centric approach.
- Collaborate with cross-functional teams to ensure alignment and cooperation in achieving organizational objectives.
- Generate reports and analyze data to track service levels, identify trends, and initiate improvements.
- Assist in the recruitment, training, and evaluation of customer service and dispatch staff.
- Stay informed on industry trends and advancements, incorporating them into strategies that enhance our service offerings.

**Qualifications:**

- Proven experience in a customer service or dispatch role, with at least 2-3 years in a leadership position.
- Strong leadership skills with the ability to inspire and motivate a team.
- Excellent communication and interpersonal skills, with a focus on customer satisfaction.
- Ability to work in a fast-paced environment, handling multiple priorities and meeting deadlines.
- Proficient in using customer service and dispatch software tools.
- Analytical mindset with the capability to interpret data and suggest actionable improvements.
- Problem-solving skills and the ability to make sound decisions under pressure.
- Service Titan experience preferred, but not required. 

**Benefits:**

- Competitive pay.
- Health, dental, and vision insurance
- Opportunities for professional development and career growth
- A supportive and inclusive work environment

Join us in delivering top-notch service and guiding our team to success. If you are a proactive leader with a passion for customer service and dispatch operations, we encourage you to apply. Indicate your interest and demonstrate how you can contribute to our team’s achievements.